Ordering, Shipping, Payment Questions
Questions about ordering, returns, shipping, payment, etc.
My order is on hold, or has been cancelled, why?
If your order has been cancelled, there could be a couple reasons. We will email you with the details:
- If we were unable to charge your card successfully, or there was a delayed problem processing the card, we will contact you to let you know what happened, and to arrange an alternate payment method if necessary.
- There may be a problem with the color you have ordered. The color may be discontinued, or the color match may have been determined to not meet our standards.
In these cases we will contact you to let you know the situation, and how to proceed. Please check your spam folder in case our emails are not getting through. Please email our customer service at [email protected].
